Returns Policy

Returns & Exchanges

Firstly, please contact us if you are not happy with your purchase and a following course of action can be discussed, please do not return items to us without prior discussion.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging.

To complete your return, we require a receipt or proof of purchase.

All exchanges are subject to a return shipping fee.

Please do not send your purchase back to the manufacturer.

Please download our returns form and complete it as required, this is to be returned with your item.

Download Here: Returns & Exchange Form

TuffWraps UK 

1 Magdalen Close

Byfleet

Surrey

KT14 7SS

UK


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days minus a £1.99 restocking fee.

Download Here: Returns & Exchange Form

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at "sales@tuffwrapsuk.com"

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at "sales@tuffwraps.co.uk" to discuss the next steps.

Shipping

To return your product, you should mail your product to:

TuffWraps UK

1 Magdalen Close

Byfleet

Surrey

KT14 7SS

UK

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item for return, you MUST use a trackable shipping service and send us the tracking information for receipt. We don’t guarantee that we will receive your returned item otherwise.

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